FAQS

Frequently Asked Questions (FAQ)

1. When will my order ship?
We ship fast — most orders go out same day or next day.
However, please allow up to 3–5 business days during peak times. Please make sure you check the shipping time in the description under each product to get an exact estimate on how long shipping will be because shipping times do vary depending the product and the season.

2. How long does shipping take?
After your order is processed, shipping typically takes 3-5 business days via USPS (U.S. orders).Preorders take up to 4-6 weeks to ship.

3. Where’s my tracking number?
As soon as your order ships, you’ll get a tracking number by email or SMS.
Didn’t get it? Check your spam folder.

4. My tracking says delayed / stuck — help?
Once we ship your package, it’s completely in USPS’s hands.
We do not control delays, lost items, or shipping speed. For updates, please contact USPS directly. We are also not responsible for lost or stolen items, so please contact USPS for any issues regarding your shipment.

5. What size should I get?
Check the sizing note in each product’s description.
Some items are true to size, others are oversized — sizing guidance is always listed clearly.

6. Can I cancel or change my order?
We do not allow order cancellations or refunds after purchase.
If you need to make a change (like address or item), you must contact us immediately after placing the order.
Once tracking has been created or it has shipped — we cannot make any changes.

7. What if I put the wrong address?
If you enter the wrong address at checkout and your order ships — we are not responsible.
If it gets returned to us, you’ll need to pay for reshipping.
(We’ll provide a 100% off code so you can re-checkout — shipping cost still applies.)

8. Do you offer exchanges or returns?
We do NOT accept returns or exchanges.
Why? Most of our items are limited and often sell out fast — we may not have the size you want to exchange for.
Please double-check your size and order info before checking out.

9. Will you restock?
Most of our pieces are limited and will NOT restock.
Once it’s gone, it’s gone. Stay tapped in with our email/SMS for the next drop.

10. How do I contact you?
Shoot us a DM on Instagram or email us at [shop@kywmovement.com] for help.